Shipping policy

Introduction
At Briah on Pulse, we aim to deliver your orders quickly and reliably. This Shipping Policy outlines our shipping methods, times, costs, and procedures for orders placed on www.briahonpulse.com. All shipments are handled with care, and we partner with trusted carriers to ensure safe delivery. Shipping times and availability may vary based on location, product type, and carrier performance. By placing an order, you agree to these terms. This policy applies to physical products only (e.g., health supplements, wellness accessories). Digital products are delivered via email or download immediately upon purchase. Last updated: September 23, 2025Shipping Methods and Carriers
We offer the following standard shipping options:

• Standard Shipping: 3-7 business days within the Netherlands and EU. Handled by PostNL or DHL.
• International Shipping: 5-14 business days to non-EU destinations (e.g., USA, UK). Uses DHL or UPS for reliability.

Shipping methods are selected at checkout. We reserve the right to choose the carrier based on availability.Estimated Delivery Times
Delivery times begin once the order is processed (typically 1-2 business days after payment confirmation). Examples:

Delays may occur due to holidays, weather, customs, or high-volume periods (e.g., Black Friday). We are not responsible for carrier delays beyond our control.Shipping Rates
Shipping costs are calculated at checkout based on weight, size, and destination. Free shipping applies to orders over €50 within the Netherlands and €100 within the EU (promotions may vary). Examples (approximate, excluding taxes):

Rates include packaging but exclude any import duties or taxes, which are the recipient's responsibility.Order Processing and Tracking

• Processing Time: Most orders ship within 1-2 business days. We'll email a confirmation with tracking details once shipped.
• Tracking: Available for all orders. Click the link in your shipping confirmation email or log in to your account on our website.
• Undeliverable Packages: If your package is returned (e.g., incorrect address), we'll notify you. Reshipment requires payment of new shipping fees.

International Shipping Details

• We ship worldwide, but some products may be restricted (e.g., certain supplements due to regulations). Check product pages for availability.
• Customs and Duties: You are responsible for all import fees, VAT, and duties. We declare the full value and mark packages as "merchandise."
• Prohibited Areas: Shipping unavailable to sanctioned countries (e.g., per EU regulations).

Exceptions and Special Cases

• Backordered Items: If an item is out of stock, we'll notify you and offer alternatives or a full refund.
• Fragile/Perishable Products: Health items like supplements are shipped in protective packaging; we recommend expedited for perishables.
• PO Boxes/APOs: Accepted in most regions, but express may not be available.
• Lost or Damaged Shipments: File a claim within 30 days via our support. We'll replace or refund if proven (provide photos/tracking).

Sustainability
We use eco-friendly packaging where possible, including recycled materials and minimal plastic. Carbon-neutral shipping options are available via DHL GoGreen at checkout.Contact Us
For shipping questions, tracking issues, or changes to your order (before shipment):

• Email: edwinshelp@live.nl