Refund policy

Welcome to the Briahon Pulse Return Center
At Briahon Pulse, we want to make returning items as easy as possible. Whether you need to exchange a product or process a refund, this Return Center guides you through the process. All returns must be initiated within 14 days of receipt (per our Refund Policy) and are subject to inspection. Please note: We do not offer prepaid return labels for non-defective items—return shipping is at your expense.Eligible Returns
You can return items if:

  • The product is defective, damaged, or doesn't match the description.
  • You're exercising your 14-day cooling-off period (EU consumers only; product must be unused and in original packaging).

Non-Returnable Items

  • Personalized or custom orders.
  • Opened or used health supplements, digital downloads, or services (e.g., online consultations).
  • Items damaged due to misuse.
  • Returns outside the 14-day window.

For full details, refer to our Refund Policy (link-to-refund-policy).How to Start a Return
Follow these simple steps:

  1. Locate Your Order: Log in to your account on www.briahonpulse.com or have your order number ready (found in your confirmation email).
  2. Submit a Return Request: Use the form below or email us at info@briahonpulse.com with:
    • Order number.
    • Item(s) to return (include reason: defect, buyer's remorse, etc.).
    • Photos of the issue (if applicable).
      We’ll review and approve within 2 business days.
  3. Pack and Ship: If approved, repack the item securely in its original packaging. Print and attach the return label we'll provide (or use your own). Ship to:
    Briahon Pulse Returns
    [Your Return Address, e.g., Street Name 123, 1234 AB City, Netherlands]
  4. Track Your Return: Once shipped, email us your tracking number. We'll notify you upon receipt (typically 3-5 business days).
  5. Get Your Refund or Exchange: After inspection, expect your refund (minus original shipping) within 7-14 business days to your original payment method. Exchanges ship within 3 business days.

Return Request Form
(Note: On your website, embed a actual form here using tools like Google Forms or your e-commerce platform. For now, this is a placeholder.)

  • Order Number: [Input field]
  • Email Address: [Input field]
  • Item(s) to Return: [Dropdown or text field]
  • Reason for Return: [Dropdown: Defective/Damaged, Buyer's Remorse, Wrong Item, Other]
  • Additional Comments: [Text area]
  • Upload Photos: [File upload]
    [Submit Button]

Shipping and Costs

  • Return Shipping: Paid by you (unless defective—then we reimburse). Estimated cost: €5-€10 within EU.
  • International Returns: You cover all duties/taxes; contact us for guidance.
  • Refund Amount: Full purchase price minus return shipping (if applicable). Original shipping is non-refundable.

Frequently Asked Questions (FAQs)

  • How long do I have to return? 14 days from delivery for most items.
  • What if my return is delayed in transit? We're not responsible once handed to the carrier—use tracked shipping.
  • Can I return part of my order? Yes, as long as eligible.
  • What about gift returns? Same policy; refunds go to the original payer.
  • Lost my return label? Email us for a replacement.

Need Help?
Contact our support team:

  • Email: edwinshelp@live.nl