Privacy policy

Privacy Policy

This Privacy Policy explains how Hotmixed (operated by Huis en tuinmarkt) collects, uses, stores, and protects your personal information when you visit www.hotmixed.com, make a purchase, or interact with our services.

We are committed to protecting your privacy and comply fully with the EU General Data Protection Regulation (GDPR) and Dutch privacy laws. By using our website, you consent to the practices described in this policy.

Last updated: June 2026

Information We Collect

We collect the following types of information:

  • Personal Data: Name, email address, shipping address, billing address, phone number, and payment information (processed securely via third-party providers — we do not store full credit card details).
  • Usage Data: IP address, browser type, device information, pages visited, and time spent on the site (via cookies and analytics tools).
  • Order Data: Order history, order numbers, and communication regarding your orders.
  • Communication Data: Messages sent via contact forms or email (e.g., customer support).

We only collect data that is necessary to provide our services.

How We Use Your Information

We use your data to:

  • Process and ship your orders
  • Provide customer support and respond to your inquiries
  • Improve our website and product offerings
  • Send order confirmations and important updates
  • Send marketing communications (newsletters, promotions) only if you have opted in
  • Prevent fraud and comply with legal obligations

Sharing Your Information

We do not sell your personal data to third parties.

We may share your information with:

  • Service providers (e.g. Printful for printing & shipping, Stripe/PayPal for payments, Mailchimp for emails, Google Analytics)
  • Legal authorities, if required by law

All third parties are bound by strict data processing agreements and GDPR obligations.

Cookies and Tracking

Our website uses cookies to improve your experience. These include:

  • Essential cookies (shopping cart, login)
  • Analytics cookies (to understand how visitors use the site)
  • Marketing cookies (only with your consent)

You can manage or disable cookies through your browser settings at any time.

Data Storage and Security

Your data is stored on secure servers within the EU or in countries with adequate protection. We use encryption (SSL), firewalls, and other security measures to protect your information.

We retain your data only as long as necessary:

  • Order data: up to 7 years (for tax and legal reasons)
  • Marketing data: until you unsubscribe

Your Rights (GDPR)

As an EU resident, you have the following rights:

  • Right to access your personal data
  • Right to rectification (correct inaccurate data)
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

To exercise any of these rights, simply email us at edwinshelp@live.nl. We will respond within one month.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Children’s Privacy

Our website is not intended for children under 16 years old. We do not knowingly collect data from minors.

Changes to This Privacy Policy

We may update this policy from time to time. We will notify you of any material changes by posting the new version on this page. Your continued use of the website after changes constitutes acceptance of the updated policy.

Contact Information

Hotmixed.com Part of: Huis en tuinmarkt KVK: 34285149

BTW-nummer: NL002168833B80

Email: edwinshelp@live.nl